Refund policy

Last updated: October 27, 2026

 

We want every knob, pull, and backplate to fit your project. If something isn’t right, you can return it within 30 days.

Return Window

You may request a return within 30 days of the delivery date shown in your tracking.

Eligibility

To qualify for a return, items must be:

•           Unused and uninstalled — no screw marks, scratches, or signs of mounting

•           In the original packaging, with all screws, strike plates, kits, and inserts included

•           Accompanied by your order number or proof of purchase

Items that show installation or wear, or are missing parts, are not eligible for return.

How to Start a Return

1.         Email info@prestigehrllc.com with your order number, the item(s) you want to return and the reason.

2.         We reply within 1 business day with return instructions and the return address.

3.         Pack the item securely in its original packaging and ship it back.

4.         Send us the return tracking number.

Please do not send items back without contacting us first; unannounced returns may be delayed.

Return Shipping Costs

Reason for return

Who pays return shipping

Item arrived damaged or defective

Prestige Home Renovations (we send a prepaid label)

We shipped the wrong item

Prestige Home Renovations (we send a prepaid label)

Changed your mind / ordered the wrong size or style

Customer

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged or is not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or a full refund, including original shipping.

Refunds

Once your return arrives, we inspect it within 2 business days and email you to confirm approval. Approved refunds go back to your original payment method within 5–10 business days, depending on your card issuer or Shop Pay.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want.

Non-Returnable Items

•           Items that have been installed, modified, or used

•           Gift cards

•           Items returned after 30 days from delivery

Questions

Email info@prestigehrllc.com or call +1 641-450-8287, Monday–Friday, 9:00 AM – 5:00 PM Central Time.

Prestige Home Renovations, LLC · 2242 20th St SW, Mason City, IA 50401, United States